Right-click the Zebra printer and go to Printing Preferences. Select the Stocks tab and then New. This allows you to enter different custom options for your label. We have named this stock '4x6' because we have set the Label Width to 4 inches and the Label Height to 6 inches. However, you can input any name or label. The Zebra Utilities app enables you to print barcode labels and receipts directly to a Zebra Technologies printer via Bluetooth or WLAN. Google Play Store Read More Note: We do offer a demo app from the PlayStore, 'Zebra Utilities', but it is not a full functioning application and is.
The Mac Address is typically located on an external label either on the back or bottom of the printer. It will be shown as a number such as xx:xx:xx:xx:xx.xx. There are a couple methods of obtaining the Mac Address using the Zebra Setup Utility communications window. Window Action; Choose printer port: Select your port and click Next or Finish. Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available Confirm Printer Name: Do not change name; click Next: Printer Driver Found: Choose Update the driver and click Next: Windows Security. Find support and downloads for Zebra printers. Zebra’s Windows-based design tool for creating barcode labels. ZebraDesigner 3 (latest release) is available in three configurations. Windows 10 and Mac OSX systems, when using Internet Explorer v11, Chrome or Safari.
This guide covers setup and installation of the Zebra ZD410 LAN series of label printer. It should also apply to earlier models of Zebra desktop label printer, such as the LP2824 Plus. Please note, this printer will not be visible in System Preferences >> Printers and Scanners and will not be available to other programs.
Before you begin ...
In order for Heartland Retail to interface with printers, you'll need to have Heartland Retail Connect installed and running on your computer. For download and installation instructions, click here.
If you're using an iPad connect is already installed within the iOS App so just make sure to download it from the App Store here!
Step 1: Connect your printer to the router
Locate your internet router and plug your Zebra ZD printer into an available ethernet port. It does not matter if your computer connects to the network via ethernet or wifi as long as all devices are on the same subnetwork.
Once the printer is plugged in, we will want to do a test to make sure it has a valid IP address to verify it is viewable to your network. On your Zebra printer, you will need to print a network configuration report.
- Flip the power switch on the side of the printer on
- Once the printer is in the ready state (Status indicator is solid green), press and hold the FEED and CANCEL buttons for two seconds and release.
- Nine labels should print out. The last label printed will be titled 'Network Configuration'
The second label printed should resemble the image below (though the actual numbers will vary) and the IP ADDRESS should be labeled under IP PROTOCOL. If the IP Address is '0.0.0.0 (Didn't obtain)' it indicates a problem with the connection between your printer and your local network router or switch. Check the cabling and try again.
Step 2: Select and test your printer in Heartland Retail
Once you have successfully obtained an IP Address from your printer, you are nearly ready to use it in Heartland Retail.
First, start Heartland Retail Connect if it is not already running. If it is running, quit and restart the app.
Next, from within Heartland Retail navigate to the Dashboard and refresh your web browser. Then head into the Point of Sale and click on the side menu bar at the top left of the screen then click settings. Once there you'll press the Reload Devices button to actively search for new devices connected to the network. Once the receipt and payment device field repopulate, you can click the X button at the top right of that window to close it.
Finally navigate to the Inventory tab and click the Items button in the dropdown. Select an item you wish to print as a test.
Click the Print Labels button on the right side of the item screen.
This will load a window that allows you to select your receipt printer under the Select Destination dropdown menu. If you have successfully followed the steps up to this point, your printer will be displayed with an IP Address such as (192.168.1.57.). The IP Address listed should be the same as the address you obtained during step 1.
Once you have selected the correct Zebra printer, click the Print Labels button. If your label prints successfully, your Zebra ZD410 label printer is now installed and ready for action!
Printing Labels
There are one more important thing to note about printing labels on a Mac:
When printing you MUST select the proper label size for your paper size in the print dialog:
The instructions below will help you through the process of installing a UPS Thermal Printer.
This document contains:
Before Installing the UPS Thermal Printer
UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.
For Windows® Internet Explorer: The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:
- Download and install the UPS thermal printer drivers
- Enable the UPS Printer Applet
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing
For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:
- Install your thermal printer.
- Enable the UPS Printer Applet.
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.
Installing the UPS Thermal Printer Driver with Windows
If using a Windows® operating system to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.
Note: Do not plug your printer into the computer until instructed to do so below.
The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.
- Turn off the printer.
- Select the Download the UPS Thermal Printer Drivers link below.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
File Download - Security Warning (typically with Run, Save, and Cancel buttons) | Select Run |
Unknown Publisher Security Warning, 'Are you sure you want to run this software?' | Select Run |
- Select target C: drivers. Otherwise, the files save to the temporary directory by default.
- Select Unzip to extract the files. Once files are extracted, select the appropriate buttons to close the window.
- Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C:Drivers UPS_5_1_7_certified_w10 and double-click the file setup.exe to start the Installation Utility.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
User Account | Select Yes |
Zebra Printer Driver Installation | Select Install Zebra Printer |
- You will be prompted to choose your printer model from a list.
- Click Next after choosing your printer model.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
Window | Action |
---|---|
Choose printer port | Select your port and click Next or Finish Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available |
Confirm Printer Name | Do not change name; click Next |
Printer Driver Found | Choose Update the driver and click Next |
Windows Security | Choose Install this driver software anyway |
Program Compatibility Assistant | Choose This program installed correctly |
- Connect the printer to your computer and turn on the printer power; wait for the green light to turn on indicating the printer is ready.
- The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide.
- If the Found New Hardware wizard appears; click Cancel and do not install the software.
- See below for instructions to use the UPS Printer Applet.
Download the UPS Thermal Printer Driver
Download Tool | |||
---|---|---|---|
File Name | File Format | File Size | Download |
Zebra File Format: File Size:11.3MB Download: | 11.3MB | ||
Bixolon for Windows File Format: File Size:8MB Download: | 8MB | ||
Bixolon for Mac File Format: File Size:3.6MB Download: | 3.6MB |
Installing your Thermal Printer on a Mac
The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:
MAC Thermal Printer Installation
- Connect your Thermal Printer to your MAC using the USB cable
- Turn on the Thermal Printer so the light on top is a steady green
- Download the UPS Thermal Printer Installation package from this link
- Double click the UPS Thermal Printing-3.0.0.dmg package
- Drag the UPS Thermal Printing.app into the Applications folder
- Open the Launch Pad and click the UPS Thermal Printing.app to run the application
It is possible the application will be require MAC security settings to be updated if the application is rejected. In order to resolve this issue:
- Open System Preferences
- Open Security & Privacy
- Select the General tab
- At the bottom, the blocked application will appear
- Select ‘Anywhere’
- At the prompts, click Approve, Allow, or Run
It is possible the CUPS MAC printer setup interface may not load. In order to load the interface manually, open any browser and type localhost:631 in the address bar:
- The default browser will open with the MAC CUPS Printer Install interface
- Review the installed printers
- Click the Administration tab
- Click the Add Printer button
- Select your thermal printer from the 'Local Printers' section
- Click the Continue button
- Remove any pre-populated content, and complete the fields.
- Enter Printer “Name”
- Example “ZP450”
- Enter Description
- Example “Thermal Printer”
- Enter Location
- Example “Office, Mac1”
- Document location name for future reference.
- Click Continue again on the next screen
- Click the Select Another Make/Manufacturer button
- Continue to the next step
- Select Raw as the 'Make'
- Click Continue
- Select Raw Queue(en) as the 'Model'
- Click Add Printer
- Select Set Default Options
- System should display 'the printer default options have been set successfully'
- Next, follow the instructions below to add Class
Instructions for adding Class
- Click the Administration tab
- Click the Add Class Button
- Remove pre-populated content (if any), and complete the fields.
- Enter a Class “Name.” (Do not enter the PRINTER name. The PRINTER and CLASS name are case-sensitive.)
- For example: ZebraClass
- Enter a CLASS “Description.”
- For example: Zebra Printer Class
Note: Do NOT use the words Eltron or UPS in the Class “Name” or “Description” fields.
- Enter a CLASS “Location.”
We recommend the CLASS Location name matches the PRINTER Location name.
- For example: Mac1
- Select the printer from the Member’s list.
- Click the Add Class button.
- A confirmation window will briefly appear, followed by the “Administration” window
Set the UPS Thermal Printing application to start on login
- Select 'System Preferences' from the Apple menu
- Select 'Users & Groups' and select the 'Login Items' tab
- Click the '+' symbol to add an application
- Select the UPS Thermal Printing.app and click 'Add'
NOTE: Once the application is added you may close this window
Using the UPS Thermal Printing app in Chrome, Firefox, and Opera
- Log into 'ups.com'
- Print a Thermal Label
Using the UPS Thermal Printing app in Safari
- Log into 'ups.com'
- Try to print a Thermal Label
- If the 'Missing Plugin' message appears
- Click 'Missing Plugin'
- Click 'More Info' to view the 'Java Download for OS X'
- Click 'Agree and Start Free Download'
- Select the jre.dmg file and install Java
Setting Preferences in Safari
- Select “Preferences” from the Safari menu
- Select “Websites” from the menu bar
- Select “Java” in the Plugin section on the left navigation bar
- Select “ups.com” in the “Configured Websites” window on the right
- Hold down the “Option” key and click the drop down arrow next to “ups.com”
- Uncheck “Run in Safe Mode”
- If prompted with a message to 'trust ups.com to run 'Java' select 'Trust'
- If, upon printing a label, a security risk pop-up message pops up, click the checkbox to accept the Terms and Conditions and select 'Run'
Printing using the UPS Thermal Printer Applet
The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have a current version of Java installed on your PC. You can check your version at http://www.java.com.
Using the UPS Thermal Printer Applet
- Install the UPS Thermal Printer Driver using steps previously provided on this page
- Use thermal printer to print labels
- Use thermal printer to print receipts
- Click Print a Sample Label
The 'Do you want to run this application?' window will appear - Click the 'Do not show this again for apps from the publisher and language above.' checkbox
- Click 'Run'
- The 'Allow access to the following application form' window will appear. Click the 'Do not show this again for this app and website' checkbox. Click 'OK.'
- The 'Applet has requested access to the printer' window will appear. Click the 'Always allow this applet to access the printer' checkbox. Click 'OK.'
- Allow a few moments for the printer selection to appear in the Print Label window. Select your printer name. The label will print.
The first time you print a label, you may see one or more of the following windows. Take the action listed in the table below:
Window | Action |
---|---|
Digital Signature | Click 'Always trust content from this publisher' |
Java Add-on | Click Enable |
Security | Click Enable, then Run |
Troubleshooting:
- If no label popup window appears, make sure popups from ups.com are allowed by your browser.
- If you do not have the most recent version of Java, no label will print. To install an updated version of Java, go to www.java.com.
- If you have the correct version of Java, clear your browser's temporary internet files and try again.
UPS Thermal Printing with Chrome (ver. 45 and above) and Certain Other Browsers
Labels For Zebra Label Printer
If you receive a message stating your browser does not support this function, try the following alternative method:
Zebra Label Printer Machine
Windows Users: Run the installer (link below), which will place the UPS Thermal Printer App in the Startup folder so that it will run automatically each time you start your machine.